Common questions and support documentation
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FAQ and information about your account
How do I register to use the service?
Will you open my parcels?
Can you remove invoices?
Do you accept packages from outside the UK?
How long will you store my packages?
Can I order groceries from supermarket?
What you cannot ship?
My package is lost or damaged. What do I do?
How long will it take for my package to reach me?
Restricted goods with limited liability
Can you forward medications?
Can you ship letters?
My packages shipped, where is my tracking information?
Can you ship food item?
How to use assisted purchase?
How long does it take to process my Assisted purchase order?
Will you refund me if you unable to purchase on my behalf?