Toggle Navigation
Home
Shipping Services
Account
Handling Packages
Assisted Purchase
Contact
Contact
Common questions and support documentation
Search
No results found
Account
FAQ and information about your account
How do I register to use the service?
Why am I asked to provide proof of purchase?
Do I have to provide verification document to use ForwardVia?
How do I declare my goods for export?
Can I use different names when ordering?
What payment method do you accept?
The Store doesn't allow me to purchase from outside of the UK, what can I do?
Why do you not ask for purchase verification before I purchase?
Why my account has been suspended?
If I upgrade to Premium Member will I get the benefits straight away?
Browse all articles
Handling Packages
Will you open my parcels?
How long will you store my packages?
Can you remove invoices?
How long will you take to process my incoming package?
Can I order groceries from supermarket?
Do you accept packages from outside the UK?
How long will you take to process my order?
Why my package is labelled as restricted and prohibited?
How much would it cost to pack supermarket groceries for shipping?
Why am I seeing 32 days of storage left?
Browse all articles
Shipping Services
What you cannot ship?
How much does it cost to ship using your service?
What is Restricted goods with limited liability?
What consolidation service do you offer?
How long will it take for my package to reach me?
My packages shipped, where is my tracking information?
How does photo service works?
Can you ship food item?
My package is lost or damaged. What do I do?
Can you ship letters?
Browse all articles
Assisted Purchase
How to use assisted purchase?
Does Assisted Purchase fee include shipping cost?
How long does it take to process my Assisted purchase order?
Will you refund me if you are unable to purchase on my behalf?
Can I return Assisted Purchase item?