Can I return Assisted Purchase item?
Yes, we can return or exchange it. The Assisted Purchase fee paid is non-refundable, as we already provided the service to purchase it on your behalf.
The return/exchange is subject to the store return policy.
For return: There is an additional fee to prepare the package for return, and it is chargeable at £10 per return package. You will need to arrange to have it sent back to ForwardVia. We will then arrange to post it back to the store. There may be additional return postage if it is not provided by the Retailer. Once returned and refunded by the store, the item cost will be refunded to you.
For exchange: As above, we will need to return it to the store first. If exchange is allowed, there will be an additional exchange fee of £8. Once we have the exchanged item, you can order via your account dashboard to ship it to you.