How to use assisted purchase?

It is simple! Say you wanted to buy something from an online UK stores, but your credit card payment wasn't accepted. ForwardVia can help you to buy it and then ship it to you. Our fee is £18 or 10% of the value of the goods + UK delivery cost, whichever is higher.

Using our Assisted Purchase is simple. Here are the steps:

  1. Let us know what you would like us to purchase by completing the Assisted Purchase order in your Dashboard or follow this link here https://www.forwardvia.com/assisted-purchases/new,
  2. Select 'Create New' and complete the form by providing as much information as possible
  3. Pay the Assisted Purchase fee only
  4. We will then go away to make the purchase on your behalf
  5. Once we have successfully purchased it, you will be notified to make the payment for the purchase of the item cost + UK delivery. *See note below.
  6. Finally, once we receive it from the store, you can order International shipping, and we ship it to you

*Please note we can only accept credit/debit card for purchase value up to £500. For above £500, we can only accept payment by bank transfer.

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