Will you refund me if you are unable to purchase on my behalf?

For Assisted Purchase, we will order the item according to the instructions provided by you. If the order is unsuccessful for any reason, payment will be refunded depending on the status of the order. For payment made by bank transfer, it will be refunded back to you the agreed amount minus bank charges.

  1. If it is unsuccessful in buying the item for any reason, before you make payment for the item, we will refund you the fee in full
  2. *Before we purchase the item, if you fail to make payment for the item, we will refund you the Assisted Purchase fee minus £4 or 5% of the fee value, whichever is greater
  3. *After purchasing the item, if you decided to cancel the order or fail to make payment for the item within the specified time, then the Assisted purchase fee is non-refundable
  4. *After purchasing the item, if the retailer cancelled the order, we will refund you the item value and the Assisted Purchase fee minus £8 or 5% of the fee value, whichever is greater

*This is to cover the fees charged by the payment processor and the use of our service.