Can I use different names when ordering?
We can only accept your name as provided by you during registration. You can see your name in 'Your UK address' in your Dashboard. You are not allowed to transfer packages between accounts. We can only process and ship packages that belong to your account.
As a courtesy, we do allow you to use different names in the following format: Your Registered Name xxxx. Only one word is allowed after your name. The 6-digit unique number as shown in your Account dashboard must also be included. There is no additional charge for using this format.
Other formats or different names not as listed above will incur an additional charge. The additional charge for processing different names is £5/package.