How long will it take for my package to reach me?

After it is shipped, the delivery speed varies based on where you live and the shipping option you choose. It is also dependent on the time the Carrier and local customs take to process it. ForwardVia does not get involved with the handling of the shipment once it leaves our premises. 

In general,

  • DHL Express, FedEx and UPS to most countries normally takes 3-7 business days (excluding weekends)
  • DPD normally takes 5 - 7 business days
  • Royal Mail Standard partially tracked usually takes 15 business days. Tracking information is very limited, as it relies on the postal service.
  • Royal Mail Economy (untracked) can take 8 weeks or more, depending on the local post processing speed. No update, no tracking information can be provided after it is shipped. Allow up to 12 weeks for delivery, after this date the package is lost.
  • Landmark is a 2-legged service that typically takes 20-30 business days. First leg delivery is from ForwardVia to Landmark in Heathrow UK, and then Landmark will group it and send it to their Belgium international distribution centre. From Belgium, it will ship to various countries using your local postal service.

Please note that due to the current ongoing pandemic situation, please allow more time for delivery. For more information, please see COVID notice

If you have chosen to ship with tracking, you will be able to see the status in your Package Inbox. If you've chosen Royal Mail without tracking, once it is shipped Royal Mail has no means to provide any information. You will need to wait for the parcel to turn up. There is no compensation for loss or damage for using shipping service without tracking. For insurance terms, please see here