Why am I asked to provide proof of purchase?

The purchase verification is to protect you our customers, retailers and our business from people using our service for fraudulent purpose. We need it for consideration whether we can ship it. 

Please note document provided must be original and showing four corners of the document. Once you submitted the documents, it will take up to 7 working days for the verification process. Our decision is final, and we unable to share any details of our investigation.

We may still request for more information for verification. Kindly provide the details within 14 days, failing that the item will be returned to sender or disposed of in accordance to our terms and conditions.

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