Why am I asked to provide proof of purchase?

Proof of purchase and verification is to protect you our customers, retailers, and our business from people using our service for fraudulent purposes. We need to carry out checks to consider whether we can ship the item. 

Please Note: Documents provided to us must be original and showing all four corners of the document. Once you submitted the documents, it will take up to 7 working days for the verification process. Our decision is final, and we unable to share any details of our investigation.

We may still request more information for verification. Kindly provide the details within 14 days, failing that, the item will be returned to sender or disposed of in accordance with our terms and conditions.