Why did you release my package from consolidation or cancel my consolidation?

We may release your package from consolidation back to your Package Inbox or cancel your consolidation order, if we find your package is too large or heavy to combine, or combining it increases the overall shipping cost. 

For example, combining the 2 packages below would require a box that can fit the long box, leaving empty spaces. See below for illustration. This unnecessarily enlarge the shipping volume, which can increase the shipping cost compare to shipping it separately. Another example is combining 2 large or oversize packages, which can make handling in transit difficult for the courier. This may expose the contents to get damage in transit.

You will get a notification if any packages is released or the order is cancelled. The fee paid may be refunded depending on the following:

1. If some packages are released from the consolidation order, the fee paid for consolidation and unpacking is non-refundable. The fee is to cover service to check, repack and reseal the released package(s).

2. If the entire consolidation is cancelled, the fee paid will be refunded