What is your order cancellation policy?

See below for our order cancellation policy, extracted from our terms and conditions:

You must notify us by email at help@forwardvia.com informing us you would like to cancel or amend the order.

Once an order has been made through our system, the minimum cancellation or amendment fees per order are as follows:

1. For Forwarding service or shipping orders, once the order has been placed, and before it is picked up by the Carrier, there is a minimum £5 or 10%, whichever is greater, cancellation or amendment fee.
2. For Forwarding service or shipping orders, once the order has been placed, and after it is picked up by the Carrier, cancellation is not allowed and no refund is permitted.
3. For Assisted Purchase service or order, there is a minimum cancellation or amendment fees as shown in our terms and conditions or click here.
4. For Optional services, which include, but are not limited to the following orders, shipping insurance cover, return order, consolidation, photo order, disposal order, special order, additional parcel tapes, apply fragile tape, bag or shrink wrap, package photo, there is a minimum £2 or 10%, whichever is higher, cancellation or amendment fee if we have not carried out the service. Once it has been completed, cancellation or amendment is not allowed, and no refund is permitted.

For more information, please see our terms and conditions.