I've made payment why is my package not being processed?
We aim to process your package as soon as possible. We do not withhold your package unless there is a reason for it. If we withhold your package, you will be informed. There could be a number of reasons why your package is not being processed:
- Payment being reviewed by the payment processor, your bank, or credit/debit card provider
- There is an issue with your package e.g. containing goods that can't be shipped, goods delivered to us with damages, etc
- The order hasn't gone through, kindly contact firstname.lastname@example.org for assistance
- Orders placed over the weekend and UK public holidays are normally processed the next business day. See our opening times on our website here